Shipping policy

At TENBROSIS, we strive to provide a fast, reliable, and convenient shipping experience for our customers.

1. Processing Time

-All orders are typically processed within 1–3 business days after payment is confirmed.
-During peak seasons or promotional periods, processing may take slightly longer.

2. Shipping Methods & Delivery Times

-We ship to the United States (and expanding regions in the future).
-Standard shipping usually takes 7–15 business days.
-Delivery times may vary depending on location, customs clearance, and carrier delays.

3. Shipping Costs

-Shipping fees are calculated at checkout based on order weight, size, and destination.
-Free shipping promotions may apply to eligible orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this number to monitor your package until it arrives.

5. Lost or Damaged Items

-TENBROSIS is not responsible for delays caused by carriers, customs, or natural events.
-If your order arrives damaged or lost in transit, please contact us at sales@tenbrosis.com. We will assist with replacements or refunds after verifying the issue.

6. International Shipping

-Currently, we primarily ship to the US. International shipping may be added in the future.
-Customers are responsible for customs duties, taxes, or import fees in their country.

7. Contact Us

-For questions regarding shipping, tracking, or delivery issues, contact us at sales@tenbrosis.com.