Refund policy

At TENBROSIS, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward refund and exchange policy.

1. Eligibility for Refunds

-Items must be returned within 14 days of delivery.
-Products must be unused, undamaged, and in their original packaging.
-Personalized or custom items may not be eligible for a refund unless defective.

2. How to Request a Refund
-Contact us at sales@tenbrosis.com with your order number and reason for return.
-Our team will guide you through the return process and provide a return shipping address if approved.

3. Refund Processing

-Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
-Refunds will be issued to the original payment method.

4. Exchanges

-If you wish to exchange an item, please contact us at sales@tenbrosis.com
-Exchanges are subject to product availability.

5. Non-Refundable Items

-Items damaged due to misuse or negligence.
-Personalized/custom products (unless defective).

6. Shipping Costs

-Original shipping fees are non-refundable.
-Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.